Information on the Right of Withdrawal

For consumers pursuant to the Austrian Distance and Off-Premises Contracts Act (FAGG)

This is a courtesy translation. Only the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Alexander Fliger
Hillerstraße 14/23, 1020 Vienna
Phone: +43 660 3729387
Email: office@alexfliger.at

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

Early start of the service

If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us that you are exercising the right of withdrawal, in comparison with the full scope of services provided for in the contract (§ 16 FAGG).

The right of withdrawal expires early if the service has been fully performed and performance only began after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once the contract has been fully performed (§ 18 (1) no. 1 FAGG).

No right of return – credit instead of refund

Beyond the statutory right of withdrawal described above, there is no voluntary right of return or cancellation. In particular:

• Once the withdrawal period has expired or the right of withdrawal has lapsed (e.g. when the service has been fully performed, see above), cancellation of the contract is no longer possible.
• In these cases, amounts already paid or transferred are not refunded or transferred back in money. Instead, the corresponding amount is credited in full as a credit balance.
• You can use this credit freely and entirely as you wish – for any product or service from the range (personal training, online coaching, duo training, packages, etc.), individually or combined, and without time limit. Cash payment or bank transfer of the credit is excluded.
• On request, the credit can be transferred to another person.

Session packages or coaching periods that have already begun cannot be refunded proportionally in money; any remaining value is likewise kept as credit. Your mandatory statutory rights as a consumer (in particular the statutory warranty and the statutory right of withdrawal under the FAGG) remain unaffected by this provision.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)